Our specialised courses in negotiation and communication are founded on strategies used by hostage negotiators and have been specifically created for individuals and organisations to enhance their communication skills.
Ineffective communication can damage brand reputation, financial stability and team cohesion. Our training services improve your ability to communicate and negotiate under pressure, fostering better teamwork and client relationships, and ultimately boosting organisational efficiency and individual performance.
Why invest in communication skills training?
Improving communication skills boosts confidence, adds negotiation prowess, and strengthens personal and professional relationships. It drives financial growth and collaboration, benefiting roles in key business areas including HR, Sales, Public Engagement, Security, and Risk Management. Our tailored solutions and CPD opportunities are designed to meet diverse needs.
The Bureau Consultancy offers unique immersive training modules for both new and established professionals. Our client-centered methods include simulated exercises that enhance the learning experience and test communication proficiencies under pressure.
Why THE bureau experience is like no other
Finesse and Methodology
We blend the art and science of effective communication with expert facilitation insights for a bespoke, immersive experience, equipping you with cutting-edge strategies to excel in business.
Subject Matter Experts
Our team includes leading professionals across academia, security, business and coaching services to guide your development, empowering you to become the expert in the room thus allowing you to lead and influence effectively in the workplace.
Training delivery
Our distinctive, client-focused approach ensures a transformative and unforgettable learning journey. We craft bespoke training packages, tailoring each experience to meet individual client needs.
Marcus Oldroyd
Leadership coach & facilitator, negotiation skills trainer and public speaker
As founder of the Bureau, Marcus has extensive experience in high-stakes negotiation as a result of having served in two elite military units and 25 years in policing, where he specialised in Crisis and Hostage Negotiation. He is an experienced leadership and communications trainer, having gained an ILM Level 7 diploma in Executive Coaching and Mentoring, and is currently completing a Masters in Communication, Human Behaviour, and Deception Detection.
Marcus offers tailor-made training solutions including immersive training, masterclasses, keynote addresses, personal coaching and workshops to help individuals and teams excel under pressure. From Leadership Development and Public Speaking to Negotiation and Conflict Management, Marcus relishes in supporting professionals using scientifically proven methods to boost communication proficiency.
“Good listening is not about what you tell someone, it’s about being present, listening intently, showing you care and responding appropriately to make them feel seen, heard and felt”
Marcus Oldroyd
OUR SERVICES
Coaching services
We have worked with a range of high-profile professionals to enhance their ability to communicate well under pressure, including, business executives, founders & C-suite leaders and individuals within the security and risk management sectors. With a client-focused and supportive approach, we prioritise confidentiality and support clients in achieving their goals, ambitions and milestones.
- Leadership skills
- Business development
- Change management
- Career transition
- Goal setting & motivation
- Relationship management
- Strategic planning
- Performance
Communication, Negotiation & Conflict Management courses
We will work with you to customise your training needs that meet your specific objectives. From a one-day conflict resolution workshop, to a three, five-day programme on negotiation, or a bespoke course to help you develop your or your team's self-awarenss, emotional intelligence and listening skills. Our focus is to make your experience memorable and impactful in both your personal and professional life.
- Simulated high-stakes negotiation
- Emotional Intelligence
- Advanced Listening Skills
- Conflict Management
- Trust
- Influence & Persuasion
- Expert guidance
Masterclass & Public Speaking
Our masterclasses are inimitable tools that orchestrate transformative learning experiences to delve deep into communication and negotiation, empowering participants to emerge with newfound proficiency and insight. Additionally, our keynote speaking engagements are not simply speeches; they are compelling narratives that captivate audiences, leaving them inspired and armed with actionable takeaways to propel them to greater heights.
- Inspiration
- Motivation
- Unique perspectives
- Actionable and deep insights
- Self-belief
WHAT OUR CLIENTS SAY
"I recommend Marcus as a coach for job seekers or those needing improvement. With deep expertise and a caring approach, he offers fair, constructive feedback."
I. Fairlamb, Leadership team at Etypharm
“What’s a word that describes something that is better than a masterclass? I’m not sure, but whatever it is that is what we got today.”
Thomas Orrell, British Army Officer
“He has shown an ability to deliver developmental support to our coaching team in several different ways, every time being thoroughly engaging, and provoking thought as well as action.”
Iain Brunnschweiler, Coach & Player Development Manager at Southampton FC
“It was by far the most effective team building training I have had in corporate life.”
Rachel Hughes, Commercial Operations and enablement at Lloyds Register
“What a great days input from Marcus Oldroyd on Crisis Communications in Kidnap and Ransom settings.”
Emma Carr, Station Commander London Fire Brigade
"The experience was both demanding and immensely fulfilling, highlighting the critical importance of communication and interpersonal skills.”
James Lepley, Head of Physical and Technical Security
OUR AREAS OF expertise
Conflict Resolution, Emotional Intelligence, ADVANCED Listening Skills, Non-verbal Communication, NEGOTIATION, Influence, Crisis management Leadership DEVELOPMENT, Team & INDIVIDUAL Coaching, PUBLIC SPEAKING, TRUST.
Book your free 30 min consultation
Contact us: info@thebureauconsultancy.com
