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The Bureau Consultancy : Communication Expertise

Our Clients

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What Our Clients Say About The Bureau

At The Bureau Consultancy, we’re proud to deliver Learning and Development that not only meets expectations—but exceeds them. Our bespoke services and training programmes are designed to challenge, empower, and equip professionals who deal with emotionally charged and high-pressure interactions. From senior executives and corporate leaders to HR teams, L&D leads to SIA security professionals our clients consistently tell us how transformative their experience has been for both their professional development and organisational performance.

This page showcases a selection of written and video testimonials from individuals and teams who have partnered with The Bureau. Whether attending our Crisis Management Training, Advanced Communication, or specialist modules such as ECAS, our clients leave with greater clarity, confidence, and capability accelerating their organisation to higher levels of customer experience.

These testimonials reflect the real-world impact of our immersive and professional approach—one that prioritises authenticity, experience, and practical skill-building. We are trusted by organisations for our insight-driven learning and development that blends communication, decision-making, emotional intelligence and decoding human behaviour.  The Bureau team has experience of delivery on a global front, in territories including the USA and Asia as well as a large client base across the U.K.

We invite you to explore the stories below to hear how our training has made a difference. Each testimonial offers a powerful insight into the value we bring to individuals, teams, and businesses navigating today’s most complex challenges.

"I lead a team of people partners, working with our most senior leaders across Entain globally. My objective is to ensure that I'm developing those people partners, particularly their skills in resilience, communication and influencing, and I enlisted Marcus's skills and experiences to help the team develop that skillset. The way the training was delivered was incredible. The team responded really, really well. The combination of storytelling as well as tools and techniques really, really resonated with them. But more importantly, they took away their key skills, and key nuggets of learning that I think they'll apply to their everyday roles."
Claire Rickard
Global HR Director, Entain
“A big part of our team’s role is relationship management. That's where a lot of techniques we've talked about today are really going to help. De-conflicting and active listening will really assist them with their stakeholder management and long-term relationships. The course today was a really great refresher on active listening which is so important. The relationship management building, I am really going to re-emphasize with my teams.”
Ruth Griffiths
Head of Operational Resilience, FCA
“He has shown an ability to deliver developmental support to our coaching team in several different ways, every time being thoroughly engaging, and provoking thought as well as action.”
Iain Brunnschweiler
Coach & Player Development Manager at Southampton FC
"This was the single best workshop I have attended in my professional career. Ollie is an engaging, professional speaker and facilitator, and delivered a superb workshop exploring the skills around active listening, effective communication, and negotiation in high-stress situations. The delivery was immersive, challenging, and creative with a series of innovation and inspirational learning outcomes. He showed how these skills are relevant to a wide range of contingencies, and how they would be valuable in and contribute to a wide range of human interactions - from business to crisis. I would heartily recommend The Bureau Consultancy to you."
TJM O’Boy
Humanitarian worker, former UK Diplomat and Royal Marines Officer 
“It was by far the most effective team building training I have had in corporate life.
Rachel Hughes
Commercial Operations and enablement at Lloyds Register
"What a great days input from Marcus Oldroyd on Crisis Communications in Kidnap and Ransom settings"
Emma Car
Station Commander London Fire Brigade
“What’s a word that describes something that is better than a masterclass? I’m not sure, but whatever it is that is what we got today.”
Thomas Orrel
British Army Officer
"The experience was both demanding and immensely fulfilling, highlighting the critical importance of communication and interpersonal skills.”
James Leple
Head of Physical and Technical Security
"Marcus Oldroyd and The Bureau Consultancy delivered the finest ‘Negotiation and Effective Communication’ day on the Frontier Risks Group SRMC course last week"
Erica Mills
Programme Management, Training Consultant and Leadership Professional
"Most people do not listen with the intent to understand; they listen with the intent to reply".

"When we listen, the solution will find itself".

A masterclass in negotiation in Kidnap For Ransom situations with Marcus Oldroyd from The Bureau Consultancy.

With over a quarter century of experience in dealing with high-pressure communication situations, Marcus gave us an overview of active listening, conflict management, and negotiation situations. The label ‘Subject Matter Expert’ is an understatement! It truly is the ultimate iceberg subject - there is so much more to consider than you think.

Crisis Communication skills are for life, not just for Christmas.

What a day.
David Donovan
Senior Intelligence Leader, Global Risk Management
"Coming to the end now, and one of the most fascinating and engaging subjects so far on SRMC63, is Kidnap & Ransom, superbly presented by Marcus Oldroyd from The Bureau Consultancy. While the negotiating part is still the domain of the select few qualified and skilled to do it, it gave a great insight into the management and engagement process that could fall on the lap of any security professional while waiting for professional negotiators."
Mickey Jones
Intelligence Specialist - Global Risk & Intelligence, Cisco
"Kidnap and Ransom training. Starting with a timely refresh on how to communicate effectively (something that takes repeated practice!) before a challenging scenario of a kidnap being played through by course students. Brilliantly delivered by Marcus Oldroyd"
Nick K.
Capability, Security and Risk Manager
"ECAS - Enhanced Communication, Awareness and Security Training. I want to thank Marcus Oldroyd for the opportunity to learn and develop more in my career as a security officer. I am very happy to have a new qualification - a new Diploma is a step forward. Thank you!"
Simona Victoria
Security Professional
"One of the best training sessions I’ve been on - well done to The Bureau team!"
David Lloyd
Programme Director Lloyd’s Register
"I recommend Marcus as a coach for job seekers or those needing improvement. With deep expertise and a caring approach, he offers fair, constructive feedback."
I. Fairlamb
Leadership team at Etypharm
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Key Statistics: The NUMBERS SPEAK FOR THEMSELVES...

The Data

collaboration crisis
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86% of employees cite ineffective communication and poor internal communication skills as the cause of workplace failures

Lower Absenteeism
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Engaged workplaces experience 41% lower absenteeism than their disengaged peers.  Absenteeism is a key indicator of factors like low morale, productivity and loyalty.

Winning From Afar
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In remote and hybrid environments, 96% of leaders emphasize the importance of effective communication channels. Connectivity and engagement make the difference when it comes to distance.

The Top Down Difference
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84% of employees rely on their managers for clear communication, underscoring the importance of leadership in fostering alignment and trust, and avoiding ineffective communication.

Sharpen Your Edge with The Bureau Consultancy

Investing in your leaders is one of the most effective ways to strengthen your organisation. Whether you require crisis management training, leadership development, conflict management training, or support to provide structure and confidence when presenting to others, our industry-leading services are designed to equip your team with the skills needed to perform under pressure. Ready to elevate your team’s performance in high-stakes situations?

Contact us today to learn more about how our approach to development can empower your people and drive lasting impact.

Book a Discovery Call