Enhanced Communication, Awareness and Security Training
What is Ecas?
Our Enhanced Communication, Awareness and Security (ECAS) training is a two-day intensive course designed to develop the core competencies required for modern security roles. This course combines security awareness training with cutting-edge behavioural science to enhance both situational awareness and interpersonal effectiveness.
ECAS Learning Outcomes
Enhanced Self and Situational Awareness
Participants learn to assess their environment quickly and accurately, improving decision-making and proactive threat identification.
Effective Communication Skills
We train individuals to communicate with clarity and confidence – vital during high-stakes incidents and customer facing personnel.
Conflict Management and Interpersonal Skills
Participants master de-escalation techniques that protect both themselves and the public while ensuring lawful compliance.
Behavioural Profiling and Deception Detection
Spot suspicious behaviours early through scientifically informed observation techniques.
Counter Hostile Reconnaissance Abilities
Detect and disrupt surveillance activity before a threat escalates.
Customer Relationship Management
Learn how to balance assertiveness with approachability for an improved customer experience.
Integrity of Service
Build a culture of accountability and professionalism across your security teams.
Law and Legislation
We keep you compliant with current UK laws including Martyn’s Law, and updated legislation on detention and arrest, ensuring your team always acts within the law.
Customised for Your Organisation
From front-of-house staff to control room supervisors, our programmes are tailored to the specific challenges your team faces. Our crisis management training can be delivered onsite, virtually, or at our dedicated training venues.
Kidnap, Extortion and Crisis Management Training
Building Resilience Against High-Stakes Threats
Our Kidnap, Extortion and Crisis Management programmes are tailored for professionals operating in high-risk environments such as, operating within the the oil and gas industry, where serious threats to safety and reputation are a real concern. The programmes empower teams to manage the emotional, operational, and reputational aspects of such crises with authority.
- Understanding Kidnap and Extortion
Gain insights into the psychological and logistical motivations behind these threats, including common tactics used by perpetrators. - Enhanced Negotiation Skills
Develop calm, effective strategies for engaging with aggressors or intermediaries during critical incidents. - Emotional Intelligence and Advanced Listening
Train your ability to stay composed, listen actively, and respond empathetically – even under pressure. - Conflict Management and Persuasion
Apply high-level influence strategies to steer outcomes, reduce risk, and protect assets. - Rapport Building
Build trust quickly in crisis conversations, leading to better outcomes and reduced tension.
Early-Stage Kidnap-for-Ransom Management
When a potential kidnap situation unfolds, the first few hours are critical. Before local security services assume control, the ability to recognise, stabilise, and manage events calmly and lawfully can make all the difference.
Our programme equips participants with the awareness, judgement, and composure required to operate effectively in the early stages of a kidnap-for-ransom incident. Through realistic scenario-based learning, participants develop advanced situational awareness, behavioural interpretation, and communication strategies to manage unfolding crises with clarity and control.
From assessing risk, containing escalation, and coordinating an effective initial response, this training builds confidence, competence, and calm under pressure, ensuring your team acts decisively until specialist negotiators and security authorities take over.
Enrol in Your Crisis Management Development Programme Today
Get in touch today to find out how we can help your team lead with confidence, perform under pressure, and provide a secure and professional customer experience in every situation.